Subscriptions
Cancel from Account Settings before the next renewal to avoid future charges. Paid access remains available through the current billing period.
Billing support
Refund Policy
Clear cancellation steps and case-by-case support for billing concerns.
This policy explains subscription cancellation, billing issues, refund requests, and how to contact Fate Mirror customer support.
At a glance
Digital purchases
Completed digital purchases are generally final unless required by law or a technical issue prevents access.
Review process
Contact support from your account email. Refund requests are reviewed according to the circumstances, this policy, platform rules, and applicable law.
Subscription renewal and cancellation
Subscriptions renew automatically until canceled. To cancel: (1) log in to your Fate Mirror account, (2) open Account Settings, (3) go to Subscription & Billing, and (4) select Cancel Subscription. Cancellation prevents future renewals, and access continues until the end of the current paid billing period.
When refunds may be reviewed
Customers may ask us to review duplicate charges, payment errors, confirmed technical access issues, accidental renewals, or other circumstances. Approval is not automatic and depends on the facts of the request, platform rules, and applicable law.
What is usually not refundable
Change of mind, unused time after a renewal, completed digital reports, and purchases made through a third-party platform may not be refundable through Fate Mirror. Platform purchases may need to be handled by that platform.
How to request support
Email [email protected] from your account email with the charge date, plan or product name, and a short description of what happened. Do not send full card numbers or payment credentials. We aim to respond within 3 business days.
Need us to review a charge?
Send the non-sensitive billing details needed to identify the charge, and our support team will review your request.